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Mantissa Support
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| Phone | 205-262-4760 |
| Email: | Here |
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Hours
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8AM-5PM CST Monday-Friday * Emergency support offered around the clock. |
How to Report a Problem
Mantissa Corporation provides technical support 24 hours a day, every day of the year.
Regular business hours are Monday through Friday from 8:00 A.M. to 5:00 P. M. Central Standard Time. During these hours, your call will be routed to our in-house team of Technical Support Analysts who can best handle your product issue.
For production software emergencies after business hours, on Holidays, and on weekends, you will be prompted to leave an emergency message and a Technical Support Analyst will return your call within 30 minutes.
Mantissa Technical Support also provides a method to submit your question online. Questions may be sent about a specific product or you may ask a general technical support question. Simply complete and submit the feedback form and your question will be directed to the appropriate Technical Support team.
What we need to know
In order to expedite the resolution of your issue more rapidly, have the following information ready when you contact us:
| Customer ID (if you have already been assigned one) * |
| Mantissa product name |
| Product version information vv.rm (version, release, modification level) |
| System make and model |
| Operating system and release |
| Problem type |
| Problem Severity (How is this defined?) |
| Specific error codes and/or messages |
| Steps to duplicate the problem (where possible/applicable) |
* If you do not already have a 'Customer ID' don't worry about it. You will be assigned one once your trouble ticket is opened.
Additional documentation may be required during the ongoing problem resolution process...
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